Headquartered in Toronto, Ontario, motusbank is a national, digital, full-service bank. Our parent company, Meridian, is the largest credit union in Ontario and the third largest in Canada. What’s different about motusbank? We don’t have public shareholders, so as a customer, you’re really a member. With a focus on better pricing and services over shareholder returns, motusbank brings the member-centric Meridian experience to Canadians outside of Ontario. If you’re curious about the name, motus literally means movement. And as a new movement in banking, motusbank is committed to making a real difference in the financial lives of Canadians.
We are currently looking for our VP of Digital Banking to join our team!
About this Amazing Opportunity:
Reporting directly to COO, Meridian Credit Union, the Vice President of Digital Banking is responsible for the development and execution of the digital banking strategy for the Enterprise inclusive of Meridian Credit Union and motusbank and potentially Meridian OneCap Corporation.
This strategy ensures that the digital banking experience provide to our Members is both exceptional and differentiated in the marketplace. This would be achieved through the collaborative development and ownership of the digital banking strategy, prioritization of roadmap initiatives across all platforms, successful execution of these initiatives through effective collaboration with functional team stakeholders and strong communication of initiatives and impacts across the Enterprise.
You’ll be both accountable and passionate about design and analytics to ensure the experience and conversion rates are optimal. The digital platforms that this role is strategically accountable for include online banking (retail, small business and commercial), mobile applications, digital lending (secured and unsecured) and online member onboarding all developed in an operational transparent and omni-channel fashion.
What You’ll get to do:
Strategic Direction and Development:
Develop and Execute our Digital Banking strategy which is a key supporting strategy of the Blueprint for Growth.
Develop strategies for meeting key growth and Member experience objectives within the digital channel.
Establish an annual business plan for the digital channel, monitor results to plan, and, communicate strategies/tactics throughout the organization.
Develop Digital Platform capabilities:
Lead the implementation, and execution of the strategies and tactics, in support of the overall business objectives of digital banking.
Perform the lead role in collaborating with third-parties and internal departments to design, build and deliver an industry-leading Member experience, with process, structure and standards in place to support this experience.
Support the development and implementation of related Channel metrics for measuring, evaluating and benchmarking service performance and Member satisfaction levels, with the aim of driving growth and continuous improvements for digital banking.
Keep abreast of emerging issues, trends, and evolving regulatory requirements to identify new opportunities and assess potential impacts. Ensure risk issues are identified, mitigated and reported.
Ensure procedures and controls are consistent and in compliance with appropriate regulatory and procedural protocols.
Financial and Operational Business Excellence:
Increase digital banking ROI by integrating new product service offerings and establishing strong linkages to other channels to drive revenues and reduce operating costs.
Ensure digital banking sales and service targets are met and exceeded.
Develop business case for innovative digital platform services and capabilities and ensure effective and efficient communication to secure budget funding.
Maintain practices and disclosure consistent with regulatory standards and internal management policies.
Develop business requirements to support targeted investments in the channel and develop tactics to increase penetration and usage.
Coordinate the implementation for new releases, pilot programs, internal & external communications.
Partners with IT, lines of business, support functions and external partners to manage all aspects of the electronic channels.
Ensure digital banking team is fully engaged and are meaningfully contributing to the successful execution of the digital banking strategy.
Provide leadership, counsel, and mentorship to direct reports.
Lead effective performance management processes, employee development plans, succession planning and coaching strategies for direct reports.
Work collaboratively with the rest of the organization and integrate seamlessly.
Be a Strategic thought leader (thinking ahead – mapping the future).
Create opportunities that are rooted in actionable insights.
Drive business results!
Innovative and Analytical focus
Responsible for competitive analysis including other industries and geographies in constant pursuit of innovative ways to advance our digital strategy, add value to our members and enhance their overall experience.
Leverage data and analytics as key vehicle to drive improvements and measure progress. This is inclusive of measures that drive engagement and satisfaction as well as funnel analytics that drive conversions.
Knowledge, Skills, and Abilities
At least 7 years’ experience in a similar leadership position, managing digital banking channels in a financial services environment.
Strong knowledge of Mobile/Online/Internet technologies.
Comfortable in the dynamic atmosphere of a multi-channel organization with a rapidly expanding Member base.
Ability to influence and drive change through written and verbal communication skills.
Ability to demonstrate the tendency to challenge the status quo and drive constant improvement to achieve organizational goals.
Education, Designations, Training, and Experience
Degree in Business, Marketing or Computer Science.
Passion and demonstrated progress with continuous learning.
What’s in it for you?
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We provide you with the tools and technology needed to delight your members!
You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
Dress for your day! Be comfortable when you can!
Just steps away from Islington Subway Station but flexible working arrangements are available!
This isn’t your typical “corporate” job. We work hard and we have fun!
Experience the Difference!
motusbank is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Thank you for your interest in motusbank. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
motus bank is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs. motusbank is an equal opportunity employer.
NOTE: To be considered for this role you must apply using the above “Apply Now” link. We accept resumes to keep on file but applicants considering this role must apply through Meridian Career Site using their official application process.